All items are individually handmade. Small imperfections may exist due to the nature of hand making an object. No imperfections will compromise the usability of the item.

Processing Time: 

• Once I receive your order, it will ship in 1-2 business days using USPS Priority. 
• USPS usually takes 3-5 business days to deliver it to you. 
• Tracking information will be provided.

Return Policy: 

• Returns are accepted if I am contacted within 7 days of receipt. You can contact me at clayigraphypens@gmail.com 
• Buyer will be responsible for shipping costs to return the item. The refund will be issued once I have received the item back in original condition.
• If the item is damaged upon receipt, please send me images of the damage. If the item is not in a condition that it can still be reasonably used, a return will be issued without a return being necessary. An example of this is if the pen is broken in transit.

FAQ's:

• Do you take custom orders?
  • Not currently. I would like to export some sort of customization in the future, but I don't currently have the capacity. If you have a certain color or style you would be interested in, shoot me a DM on Instagram and I'll look into making one and putting it for sale on the site!
• How do I clean/maintain my pen?
  • The pens are made of polymer clay that dries into a PVC type plastic. Most of the pens are also sealed with CA glue (essentially super glue). Do not clean the pens with rubbing alcohol as it can wear down the clay. You can clean with a damp cloth or soap and water as necessary.
• How expensive are the ink refills?
  • This depends on the quality of refill you purchase. There are some high tier brands out there and their price reflects their quality. For the more generic refills you can find at office stores would be about $5 - $8 per refill.
• What kind of clay do you use?
  • I use polymer clay! This is different than pottery clay. Polymer clay is a type of plastic that hardens when baked in the oven. I mainly use Cernit brand, but I also use Sculpey Premo occasionally.
• What's the difference between Cross refills and Parker refills? Are they interchangeable?
  • The type of refill is not interchangeable! You can see on the last photo of every pen listing what the refill for that pen looks like. Cross refills are threaded and screw into the pen mechanism. Parker refills drop in to a pen and retract and extend using a spring.
• What's the difference between ballpoint pens, rollerball pens, and fountain pens?
  • Ballpoint pens are the most comment type of pen you will come across. Ballpoint pens will not dry out even if they are left open. This is how they can be used in twist and click Pens since the tip is always exposed to air. Rollerball pens use a water based ink. This means they will dry out if you leave them uncapped. Rollerball ink smudges more easily as well. However, they offer a smoother writing experience and often will feel like they glide across the page with little to no effort. Fountain pens can be refilled with ink jars and will dry out as well. They write smoothly but take practice to write with consistently due to the nib being different than typical pens.